Celebrating Excellence: Cathay’s Niki and Betsy Awards Drive Exceptional Service and Empowerment Among Employees

Cathay motivates and enables its workers to provide outstanding service via its yearly Niki and Betsy Awards commendation program. This Hong Kong-based airline inspires its staff to embody its central principles of being 'Thoughtful', 'Progressive', and having a 'Can-Do' attitude. The yearly Niki and Betsy Awards event honours exceptional employees and encourages others to aspire to their high level of achievement and superior service. This article's contents have been created by our affiliated advertiser.

The utmost professionalism amongst flight attendants goes further than just being friendly, caring, and attentive. It also involves giving passengers the confidence that they are safe and well cared for during any crisis.

Cathay staff members greatly value being considerate. The Exceptional Ten from the Inflight Service Team on flight CX764 traveling from Ho Chi Minh City to Hong Kong in February 2023 were recognized with the Thoughtful Award. This commendation was in recognition of their collective team effort, unselfishness, and remarkable use of their training knowledge, which assisted in preserving a passenger's life during a medical crisis.

As the supposed ordinary journey neared its final hour, an attentive staff member in the Economy class notified Senior Flight Attendant Lilian Hilario that a Vietnamese woman in her thirties appeared to be sick.

The primary obstacle was the language difference. "The traveler was accompanied by her relatives. I inquired about her health and whether she had experienced any comparable incidents in the past. Their answer was a simple 'no'," remembers Lilian. Nonetheless, Lilian's medical training suggested something different. "I quickly sent out a call to check if there was a medical professional on the flight."