Boeing’s Dreamliner going through claims of producing points: NYT report
additionally reported that no less than one main service, Qatar Airways, had been pissed off by manufacturing points at that specific Boeing facility, with the airline opting to solely purchase its Dreamliners from a unique Boeing facility since 2014.
When reached for added remark by CNBC, a Boeing spokesperson despatched CNBC an inside memo despatched right now to Boeing staff by Brad Zaback, the vice chairman and common supervisor of Boeing’s 787 program.
“A narrative that posted in right now’s New York Occasions, nevertheless, paints a skewed and inaccurate image of this system and of our workforce right here at Boeing South Carolina. This text options distorted info, rehashing outdated tales and rumors which have way back been put to relaxation,” Zaback writes within the memo, the complete textual content of which might be discovered beneath.
The report raises questions concerning the manufacturing technique of Boeing’s 787 Dreamliner at a time when the corporate is already going through investigations, together with a federal prison probe, into the certification course of for the Boeing 737 Max. These probes adopted a pair of lethal crashes involving the plane, with an Ethiopian Airways 737 Max that crashed in March coming simply months after the same crash involving a Boeing 737 Max in Indonesia.
Learn the complete report in The New York Occasions
Right here is Zaback’s full memo:
New York Occasions story paints an inaccurate image of Boeing South Carolina
The 787 program has loads to be happy with lately. Our transition to Price 14 continues to be essentially the most seamless fee transition in this system’s historical past, and our Boeing South Carolina 787 manufacturing operations are the healthiest they’ve ever been. Extra importantly, our high quality metrics present that we’re acting at all-time excessive ranges as properly. That may be a testomony to every of you, demonstrating your satisfaction and your ongoing dedication to excellence with respect to each security and high quality.
A narrative that posted in right now’s New York Occasions, nevertheless, paints a skewed and inaccurate image of this system and of our workforce right here at Boeing South Carolina. This text options distorted info, rehashing outdated tales and rumors which have way back been put to relaxation.
I would like all BSC teammates to know that we invited the New York Occasions to go to Boeing South Carolina as soon as they contacted us, in order that they might see first-hand the nice work that’s performed right here. They declined this invitation.
The allegations of poor high quality are particularly offensive to me as a result of I do know the satisfaction in workmanship that every of you pours into your work on daily basis. I see the best high quality airplanes – airplanes that meet rigorous high quality inspections and FAA requirements – ship on time regularly from Boeing South Carolina, the place they carry out exceptionally properly in service for our valued airplane clients around the globe. Our clients really feel the identical means, and shared their very own ideas with the New York Occasions:
American Airways stated it performed rigorous inspections of latest planes earlier than placing them into service. “Now we have confidence within the 787s we now have in our fleet,” stated Ross Feinstein, a spokesman for the airline.
In a press release, Qatar Airways stated it “continues to be a long-term supporter of Boeing and has full confidence in all its plane and manufacturing services.” Notice that solely a portion of their quote was included within the story, and we wished to make sure you had their full perspective: “Qatar Airways continues to be a long-term supporter of Boeing and has full confidence in all its plane and manufacturing services as a robust dedication to security and high quality is of the utmost significance to each our corporations. Now we have over 100 Boeing plane in our fleet, manufactured in each Everett and Charleston, with many extra to affix within the coming years as a part of our vital, long-term funding within the US economic system.”
Actually, we additionally heard from Suparna Airways and Norwegian in response to the story, and here is what they instructed us:
Suparna Airways: “Your entire technique of the plane supply was very easy. We need to thank the Boeing workforce in South Carolina who labored diligently with the Boeing commonplace and self-discipline to make the supply a pleasing expertise for us. The airplane has carried out greater than 200 scheduled flights with complete flight hours as much as 500 at an operational reliability of 99.99%. We’re pleased with the efficiency of our first Dreamliner.”
Norwegian: “We’re very happy with the standard and reliability of all our 33 Dreamliners, no matter the place they’ve been assembled.”
The incorrect image the New York Occasionspaints can also be offensive to me as a result of they’re counter to our firm’s core values. High quality is the bedrock of who we’re. That is why we relentlessly concentrate on high quality enhancements and FOD elimination in any respect Boeing places. Regardless of how good we’re right now, we at all times imagine we might be even higher tomorrow. That drive to be the most effective won’t ever change at Boeing as we proceed to try to be a International Industrial Champion and the chief in high quality.
It is unlucky and disappointing that the New York Occasions selected to publish this deceptive story. This story, nevertheless, doesn’t outline us. Our firm and our clients acknowledge the expertise, ability and dedication of this wonderful Boeing South Carolina workforce that works collectively to assemble and ship unimaginable airplanes. I need to go away you with a phrase from Kevin McAllister, Boeing Business Airplanes president and CEO, which was not included in full from the New York Occasions:
“Security and high quality are on the core of Boeing’s values – there may be nothing extra necessary than that. The 787 program has delivered 823 airplanes to greater than 76 clients since its launch. As Boeing marks 10 years in North Charleston, our greater than 7,000 Boeing South Carolina teammates are producing the best ranges of high quality in our historical past. And, we’re seeing this translate throughout our work and the in-service efficiency with our clients. We take a look at our airplanes and confirm elements are totally operational, and once we discover a part that’s not, it’s changed and examined once more. That is core to our high quality system, as it’s for the trade. I’m happy with our groups’ greatest in-process high quality of manufacturing and stand behind the work they do every day.”
It is a workforce that I’m very proud to be part of, and I am grateful for all that you simply do on daily basis.